Shipping policy
At Tusqen, we are committed to processing and shipping your order as carefully and efficiently as possible.
Order Processing Time
Orders are typically processed and shipped within 2–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays. If your order is placed during a weekend or holiday, it will be processed on the next business day.
In the event of severe weather, logistics disruptions, carrier delays, or other circumstances beyond our control, shipment may be delayed. Orders affected by these conditions will be shipped once the disruption has been resolved and normal shipping service resumes.
Estimated Delivery Time
The estimated delivery time is approximately 30–45 days after the order has been shipped.
Delivery times are estimates only and may vary depending on your destination country or region, shipping carrier, local delivery conditions, and other factors beyond our control.
Shipping Rates and Free Shipping
Shipping costs and free shipping conditions may vary depending on the destination country or region.
The available shipping options for your location, including any applicable free shipping thresholds, will be displayed at checkout before payment is completed.
Order Tracking
Once your order has been shipped, a tracking number will be generated and provided to you.
To check the specific location and shipping status of your order, please visit:
Lost Packages
If you believe your package has been lost during transit, please contact us at admin@tusqen.com with your order number and tracking information. We will review the situation and assist you as quickly as possible.
Contact Information
Legal Representative: Susanne Anderson
Email: admin@tusqen.com
Phone: +1 330-451-2151
Business Address: 1021 Mosley Ct SW, Canton, OH 44710, United States